Family Resource Center

Alexandra Cruz-James, Managing Director Human Services
Vacant, Program Manager
39015 172nd Ave S.E.
Auburn, WA 98092
Hours of Operation:
M-F 8AM - 5PM

Staff Members: 

Leetah Jerry - Admin III
Corey Ward Jerry – Admin I
Veroncia Navarro Moses - Admin I
Carlos Bennett – Food Bank
Vacant – Outreach Coordinator
Kristina Jones – Emergency Assistance
Renae Ward-Anderson – Social Services Spec


This assistance is available for tribal members and other Native American households living on the reservation.  Food Bank hours are from 9:00 AM-4:00 PM, Monday through Friday. The food bank is opened during lunch. Food boxes are only given to households who come into the office to sign up for a box.  At no time will we give a bag to someone else for you.  You may sign up for a bag once per week.  Delivery of food bags is only offered to the elderly (age 50 and older) and/or handicapped persons (with State Social Security Disability letter).  Delivery requests need to be called in before 12:30 PM.


The Clothing Bank is open Tuesday through Friday from 8:00 am – 4:00 pm. Tribal members and Community members can utilize the Clothing Bank donations and take items they need for themselves and additional family members. A large black donation box, located by the side entrance, is open Monday through Friday from 8:00am – 4:00 pm for clothing and shoe donations only.


Emergency assistance is available for Muckleshoot tribal households who are experiencing an emergency within their household.  It is available once per (calendar) year.  This assistance requires an application explaining circumstances, and income eligibility information.  If you are in need of assistance, please come in and fill out an application. You can use it on rent/mortgage, utilities, appliances, furniture (including beds), car insurance (liability only), home telephone service (basic service only-no cell phone payments), car repairs (through a certified mechanic only), homeowner’s insurance, etc.  We no longer assist with temporary housing, except in medical situations.  Our housing assistance is for permanent housing only.  Applications received and complete by Friday will be processed by the following Friday (5 business days).  This assistance depends on availability of funds.

ADDITIONAL ASSISTANCE – (tribal member households only)

Diaper assistance – once every two (2) weeks

Personal Hygiene Packs - once a month.

-      Female Hygiene Packs

-      Male Hygiene Packs

-      Children Hygiene Packs

-      Baby Hygiene Packs

Baby Formula – once a month per household

Toilet Paper – once a month

Laundry Detergent – Once every three (3) months 

If you are in need of any other type of assistance, please don’t hesitate to ask us for help.  If our office does not assist with what you need, we will assist you with finding other options.


There are two types of energy assistance funds that we receive throughout the year.  The LIHEAP energy funds are for low income Native American households residing within King or Pierce County (excluding Seattle city limits).  Tax Fund energy funds follow the same guidelines as LIHEAP, but must have a Muckleshoot tribal member living within the household.  This assistance is based on funding availability.

Low Income Energy Assistance Plan:

2023 Model Plan and Benefit Matrix


Low Income Home Energy Assistance Plan Feedback Request:

Submit Feedback



This energy assistance is for Muckleshoot Tribal member elders who need assistance with their utility bills.  It is available to the tribal member households once per quarter, and is in addition to the LIHEAP/TAX FUND ENERGY programs.  Please come in as soon as you receive a bill, because there is processing time and if you wait until you are shut-off, the light company may add a deposit to your account.  As of July 1, this program will be subject to Centralized Income standards of 100% of King County Median Income, as opposed to previously being under LIHEAP income guidelines.  This assistance is based on funding availability.


We are the main contact for commodities distribution.  If you would like to sign up for this assistance, please come in and fill out the S.T.O.W.W Food Distribution application.  We will fax the application to a STOWW representative, and they will contact you to inform you of your eligibility for this program.  Commodities are handed out from the Sla Hal Shed on a monthly basis.  Our next scheduled delivery dates are first Wednesday of every month.


This assistance is open to unemployed Muckleshoot Tribal members and to other Native Americans living on our reservation.  This is available depending on funding.  Please call the office to inquire about funding.