Programs & Services
Health & Wellness Center: Administration & Business Office
Page last updated:
May 24, 2023
May 24, 2023

Muckleshoot Health & Wellness Center

17500 SE 392nd St

Auburn, WA 98092


Mon 8:00am - 5:00pm

Tue 8:00am - 5:00pm

Wed 8:00am - 5:00pm

Thu 8:00am - 5:00pm

Fri 8:00am - 5:00pm

Closed daily 12:00-1:00pm for lunch.

Program Overview

Muckleshoot HWC Administration provides support services to the Health and Wellness Center (HWC), Behavioral Health programs, and MEIHSS (In-Home Services). The leadership team coordinates Public Health-related events, quality assurance reviews and staff recruitment.

The Business Office includes Patient Registration, Third Party Billing, and Purchase Referred Care (PRC). The Front Desk Reception greets all guests to the HWC, handles switchboard calls and incoming/ outgoing HWC mail, as well as assists with Patient Registration.

Services Provided

Patient Registration

Meet with our registration staff to register, review, or update your address, phone number, insurance, and other important patient registration information. This is the first step and essential to access all Health and Wellness Center services, including Behavioral Health and MEIHSS.

  • Phone: (253) 939-6648, Ext 3312
  • Hours: M-F, 8:00am – 5:00pm. Closed daily 12:00-1:00pm for lunch.

Third Party Billing

Provides insurance billing for on-site HWC services (Medical, Dental, Optical, Pharmacy and Behavioral Health). The revenue generated in turn helps supports other MIT programs.

Purchase Referred Care (PRC)

Supports all PRC eligible patients in need of healthcare outside of HWC by providing Purchase Orders (POs) and payments to providers for hospitals and other medical and dental services.

  • Phone: (253) 939-6648, Ext 3350
  • Hours: M-F, 8:00am – 5:00pm. Closed daily 12:00-1:00pm for lunch.

Managed Care Insurance

Certified Tribal Assistor helps Native patients with enrollment in Apple Health and Cascade Care. Also assists patients with health coverage questions and provides education to our community, especially to our elders.

  • Phone: (253) 939-6648, Ext 3324
  • Hours: M-F, 8:00am – 5:00pm. Closed daily 12:00-1:00pm for lunch.

Disability Benefits Services

Provides support to enrolled Muckleshoot Tribal Members with new applications for Social Security Disability Insurance (SSDI), Tribal Disability Program, and Tribal Disability Monetary Benefit. The professional team assists with denials and negative actions from the Social Security Administration (SSA), and reviews pending applications for either SSDI or SSI programs.

  • Phone: (253) 939-6648, Ext 3438
  • Hours: M-F, 8:00am – 5:00pm. Closed daily 12:00-1:00pm for lunch.

Eligibility for Services

Outlook for 2023

The Muckleshoot Health & Wellness Center will continue to support Muckleshoot Tribal members and community with their healthcare and behavioral health needs. Clients and Patients are encouraged to share feedback on services using the electronic links posted throughout the lobbies of all departments. The Health & Wellness Center will focus on healthy food accessibility to counter obesity and welcome cooperation with the Tribal schools to promote nutrition education for youth and their families.

The Business Office is looking to have all vacant positons filled by early 2023, bringing the staff size back to pre-Covid-19 levels. This will allow faster processing in our Third Party Billing claims as well as a more consistent flow of payments to our outside providers.

Highlights of 2022

Left: Andrea Thomas, Executive Health Director; Right: Sara Moore, Disability Benefits Coordinator

Welcome Andrea Thomas, Muckleshoot HWC Executive Health Director!

Andrea not only brings expertise as a health administrator, she worked through the ranks starting as a medical assistant to a high level executive position. Caring for patients, then transitioning into management gives her a broad perspective. She is supportive, quick to act, and an effective problem solver.

The new Disability Benefit Services program opened in April 2022, under the leadership of Sara Moore. They have assisted over 100 Muckleshoot Tribal Members with applying for the Tribal Disability Program and the Tribal Disability Monetary Benefit, and assisted 20 Muckleshoot Tribal Members with Social Security applications and disability related issues.

The Business Office Patient Registration maintained 9,453 patient records and updated 3,239 patients who received 83,462 billable visits in 2022. To accommodate the community, they added after-hours options for document collection and increased the number of electronic documents accepted for Patient Registration. Purchase Referred Care issued close to 13,000 Purchase Orders in 2022.

Indian Health Service (IHS) honors Muckleshoot Health and Wellness staff for going above and beyond during the Covid-19 pandemic. Awards were giving to recognize excellence regarding the Covid-19 Hotline, contact tracing and data collection, Covid-19 screening and testing, and the medical staff dedication to keep the Muckleshoot community safe.

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